Elevators make accessing the various floors within a building easy, and ensure that a property is compliant with any requirements of the Americans With Disability Act. Newer elevator equipment is designed to run more reliably and with less energy usage, which makes them more affordable to use and maintain when compared to older units. Even though elevators are designed to offer years of worry free use, they must be inspected by the state and should be serviced on a regular basis to ensure problems stay at bay. An Elevator Company in Washington DC can help by offering 24/7 service and support should a problem arise. Here are the top three questions to ask before contracting with an elevator provider.
Do you offer a maintenance contract?
Most elevator companies offer the option of signing a support contract. For a flat yearly fee, the Elevator Company in Washington DC will conduct a regular inspection of the unit and repair those items covered under the contract agreement for no additional cost. Many companies will also provide expedited repair service for their customers with a current maintenance contract in force.
Which elevator models do you service?
There are more than 20 different elevator companies worldwide, and it’s important to ask the company which ones they service. Ask about the training the technicians receive, and whether they are certified to conduct repairs that may fall under a factory warranty period. This will help ensure any problems are corrected properly the first time and don’t create major system malfunctions or void an existing warranty.
What is the turnaround time for a service request?
When an elevator is broken, it can create a major inconvenience. Ask the company what their normal turn around time is after a maintenance call is placed. Some elevator companies can respond in as little as 6-8 hours, but others may only be able to offer a 24-48 hour response time. Hours can count, so choose a company that is dedicated to getting their customers up and running as quickly as possible.
Choosing an elevator repair company may seem complicated, but with the right research can make maintaining an elevator simple. Contact the professionals at Elevator Technologies Inc. to learn more about the brands they service, and how a customer can benefit from their contract maintenance program. It can make owning an elevator worry free and affordable.
