Stories of unhappy automotive insurance customers are quite common, but people often assume that getting poor service is just a fact of life. Customers pay each month for services, but they don’t always get what they pay for. Below are several signs that an automotive insurance company isn’t living up to its promises.
Rates Keep Rising
As a loyal customer of other types of business, one may expect a reward or recognition for their repeat business. If one’s automotive insurance rates rise each year despite having a good driving record, they should consider going elsewhere for Auto Insurance.
Poor Over-the-Phone Customer Support
Most insurers provide good customer service, but there are some that are nearly impossible to reach by phone, even to initiate a claim. Customer service is a vital part of automotive insurance; after all, if one gets into an accident, the insurer’s job is to provide coverage, support, and service.
Buying a New Car
If one buys a new car, they should see if another company may offer a multi-car discount. Insuring new vehicles can be costly, but if it’s done right, it’s possible to find a good deal. Some insurers new customer discounts, so it makes sense to start shopping as soon as the new car purchase is complete.
The Policy Hasn’t Been Updated in Years
It is always good to shop for new insurance, and people are often surprised by how much their rates can change in a short while. New rewards, discounts and deals come out each year, and drivers should take advantage. If one hasn’t updated their auto policy in over six months, they should visit website name to see if any discounts are available.
The Coverage Doesn’t Measure Up
This is the reason offered by most drivers when they switch from one Auto Insurance provider to another, and it’s likely to be the most legitimate reason. If one is dissatisfied with their coverage, or they feel as if they’re paying too much, it pays to see if there’s anything better available. As a driver and a consumer, customer satisfaction is paramount. If the company doesn’t provide the right level of service, a person should take their business elsewhere.
