Repair shop software is highly popular in most repair shops and is considered a necessity by those shops that are successful. Technology has evolved to help you improve on the way you handle your business and deal with car maintenance. If you find yourself struggling to keep customers and build up a client base, you may find that software can be highly beneficial because it helps them, you, and the rest of the shop ecosystem.
Technicians
The technician can quickly check to see which car/customer was first or which job is likely to take longer. Along with such, most software has up-to-date manuals, making it easier for the technician to check the maintenance schedule of that particular make and model or look up parts and other needs. Therefore, the technician is more accurate and productive throughout the day, resulting in satisfied customers and a quick turnaround.
Administrative Staff
The software can also benefit the receptionists; when a customer comes in to get service or repairs, the administrator can quickly look up vehicle information or get a new customer into the database. They can also generate professional reports and quotes for service. Along with such, this is two-fold, as the technician can put information in the report, which the administrator can pull up and print out, reducing the chance of miscommunication with handwriting issues.
Customers
The customer receives the report and can easily understand it. If they accept, they sign the report to say that they agree to have the work done and pay the amount. You can also generate receipts, ensuring that your customer has proof that work was done. If a guarantee or warranty is included, they have that information, as well. Customers may also find that the process is faster and smoother, which means they can get in and out quickly, which means a lot to them. Click here to know more about eGenuity.
